Frequently Asked Questions
Review the most frequently asked questions about IntelExpress services.
Where can I pick up an Intel Express cash delivery?
You can receive your IntelExpress shipment at our branches and partner banks. See our branches and partner banks. Here.
How do I send money with the Intel Express system?
You can send money from IntelliExpress branches and through our platform, InexPay.
How soon will I be able to receive the shipment?
The delivery processing time depends on the destination, i.e., the country to which it was sent. In countries where IntelliExpress has a direct presence, the shipment is available immediately upon dispatch.
In some directions, it may take an average of 10-15 minutes to process a shipment. For detailed information, contact us on our hotline: +995 (32) 2 492525.
What time does the Intelliexpress branch close?
Several branches in Tbilisi, Batumi, and Kutaisi are open 24/7. For branch hours, see the link: Branch Addresses .
Do your branches work on weekends?
Yes, most IntelliExpress branches operate on a standard schedule, including weekends. To verify the operating hours for a specific branch, please visit the link: Branch Addresses .
Can I find out the status of my shipment on the hotline?
Yes, to find out the status of a shipment, you need to provide the hotline operator with the shipment code and know the shipment details, for example: the sender's identity and the amount of the money.
What time does the Intelliexpress pawn shop close?
The main branch at Marjanishvili Square, 89 Agmashenebeli Avenue, is open 24/7. To check the opening hours for other branches, please contact our hotline: +995 (32) 2 492525.
Pawnshop interest can be paid during the branch's business hours.
Is it possible to check the currency exchange rate, order a cash amount, or take advantage of a special rate?
The current course of the Head Office can be checked on the official website: www.inteliexpress.com.
To confirm the course offered at specific branches in Tbilisi and the regions, please contact the company's hotline: +995 (32) 2 492525.
You can pre-book your visit time and the corresponding branch, so we can prepare the required amount of currency for you. Additionally, for currency conversions exceeding the equivalent of $5000/€ in volume, special terms and individual service apply.
How do I find out the shipping fee?
To find out the transfer fee for a specific destination or country, contact us on our hotline or visit our branches. The operator will also provide you with detailed information on where and how the recipient can cash the money.
I received a notice that there is a package for me. What should I do?
If you are waiting for a transfer, the sender will contact you and provide a unique code, which will allow you to verify and receive the transfer.
If you are not expecting the message, it was likely sent by mistake. It's possible that the phone number was entered incorrectly and the message was sent to the wrong recipient.
What types of loans are available?
At IntelliExpress, you can take advantage of pawn and mortgage loans. A pawn loan is issued against collateral of gold and precious stones, while a mortgage loan is issued against real estate collateral for consumer or other purposes.
What document is required to receive the shipment? Can someone else receive my shipment?
A shipment can only be received by presenting an ID card or passport. Please note that you cannot collect the shipment with a driver's license.
If another person wishes to receive the shipment, this is only possible if they have a notarized power of attorney from the recipient.
Contact us
You can send us additional questions using the field below or contact us on our hotline.